Internet Support

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Internet (E-Mail) Support
For fast, efficient, support seven days a week, please use the form at the bottom of this page to contact us for Technical Support, Questions, or Comments.  You need to be aware that our responses to support requests sent by regular E-Mail to one of our E-Mail addresses will be delayed several days.  See our Internet Support Procedure dated Aug 31 2004 on the Keeping In Touch page.

Explain your problem in detail.  The more information we have, the faster we will be able to respond with helpful information.  Please describe the specific steps you went through when the problem occurred.  We are interested in the following kinds of information:

If there was an error message, exactly what did it say?
When did the problem begin?  Has this same operation worked in the past?  If so, what has happened since the time it last worked and now?                       
Have you recently re-installed CompuDance?  Did you have a system crash? Do you have a new computer?
If it is a printer problem, do you have a new printer?  What report are you trying to print?  What font/font size are you using?

       What version of CompuDance are you running? (Click File, then About CompuDance.)
       What version of Windows do you have?
        What is your Purchase Certificate Number?

Be sure to check the FAQ page first.  Often you can find an answer there.

We normally monitor Support Requests hourly Monday thru Friday, 8:00AM to 9:00PM (Central Time).
On Saturday and Sunday we check less frequently.

Regular E-Mails not on this Support Form will be delayed several days.

Telephone Support
Toll-free telephone support is available seven days a week at 1-888-248-3679.  When you call, please speak slowly and clearly; leave a brief message, and be sure to include an area code.  Please repeat the number slowly so that we are certain that we have it recorded correctly.

The answering machine will let you know roughly when you can expect a return call.  Usually, there will be a specific time mentioned ("Within 20 minutes," or "At 2:00 after our lunch," or "Later this morning," etc.  "As soon as possible" means no longer than two hours.  We return calls in the order in which they are received.  It is very difficult to schedule return calls for specific times.

If your phone is busy, or we reach a fax machine, or there is no answer when we return your call, we will usually not call a second time.  If we reach your answering machine, we will leave a message telling you what time we returned the call.  If you call us back, use the above toll free number.  Do not call the number we used to call you!  We use those phones only for outgoing and personal calls.  We will not receive your message on those phones.

When you call it is important that you tell us specifically what version of CompuDance you have; what version of Windows you have; and your Purchase Certificate Number!

As of August 1, 2006 we can no longer guarantee support for CompuDance Versions 5, 6.0, and 6.1.
Also, we can only guarantee support for CompuDance running on Windows 2000, XP or Vista.

 Current Telephone Support Hours  -  March 9, 2008 thru May 31 2008  

                        Calls will be returned as follows:     
      Tuesday and Thursday: 9:00AM to 2:30PM       Friday: 11:00AM to 4:00PM
                       Monday and Wednesday:  10:30AM to 5:00PM
           Saturday: 11:00AM to 2:00PM       Sunday: 1:00PM to 3:00PM
                Above times are Central Time. (1 hr earlier than Eastern; 2 hrs later than Pacific)

      When periodic activities interfere with this schedule, the answering machine will let you know.