F A Q
Getting A New Computer ("How do I get CompuDance from an old computer to a new computer?")
Passwords ("We lost our Passwords. Can you send them to us?")
Free Support? ("How long do I get free support for CompuDance?")
Multiple Installations ("Can I install CompuDance on more than one computer?")
Transfer Files ("I do not have CompuDance Version 6 or Version 7. How do I transfer files when using two computers not networked?")
Creating A CompuDance Desktop Folder ("I do not want four CompuDance Icons on my desktop. I only want one folder containing the four icons.")
Using Two Computers (Networking CompuDance) ("I have a computer at the front desk and a computer in the back office. Can I have CompuDance on both computers, and connect them so that they both have access to the same files?")
Using Two Computers (At Home & At the Studio) ("What's the best way to use CompuDance on my computer at home and the one at the studio?")
Updates ("Will I have to re-enter any data when I upgrade from one CompuDance version to another? Am I going to be confused? Will I have to learn the program again like I do with other programs?")
Backing Up to a CD ("Why do I have trouble using CompuDance Backup when backing up to a CD or a floppy disk or a zip drive?")
CD-R or CD-RW ("When using CompuDance Backup, should I use CD-R or CD-RW Discs?")
Other Ways to Backup ("I cannot use the CompuDance Backup operation because I do not have a program to format my CDs. Is there another way to backup? Can I use a jump drive?")
Screen
Resolution ("I have a new
computer & monitor with Windows XP. How can I get CompuDance
to
run in a larger window on Windows XP like it did on my previous version of Windows?")
E-Mail Configuration ("I'm having a problem sending and receiving E-Mail from CompuDance. How do I set up CompuDance to send E-Mail?")
E-Mail to Codes ("I get an error message when trying to send E-Mails to all students with a code of *.")
E-Mail Attachments ("How do I send an attachment when I E-Mail all students?")
E-Mail (Bulk) Skips Students or Stops ("When sending E-Mail to All Students or to A Class, it stops part way or skips a student.")
Exporting Data ("Can I export CompuDance data into other database or spreadsheet programs?")
Import Data 1 ("If I purchase CompuDance, can I import student data from another program?")
Import Data 2 ("I already have CompuDance, and I have some student data in another program. Can I import that student data into CompuDance?")
EFT Enrollment ("How do I start the application procedure to enroll for an EFT Account and/or a Credit Card Account through Smart Payment Solutions?")
Windows Viewing Problem ("In a few of the screens on WinXP I can't see all of the icons on the Tool Bar, and some of the screens are cut off at the bottom.")
Check Printing Problem ("I have a hard time setting the font, font size, and vertical adjustment for printing checks and payroll checks.")
Windows Vista ("Will CompuDance run on the new Windows Vista?")
Vista Shortcuts ("In Vista the Menu Bar items do not have the underlined letter for the Alt+ shortcuts. How can I get them back?")
Installing 7.2 on Vista ("Can I install any version of CompuDance on my new Vista computer?")
Installing 7.3 on Vista ("What do I need to do to install the latest version of CompuDance on a Vista computer?")
Credit Cards or EFT ("I want to automatically have CompuDance enter payments for me every month to save me time. What should I accept from my clients, Credit Cards or EFT (Electronic Funds Transfer")
Client
Data Security ("When I enter my clients' Credit Card and/or
Bank Information, is that data secure on my computer?")
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"How do I get CompuDance from an old computer to a new computer?"
Is this you? You purchased a new computer and wish to transfer CompuDance from your old computer to your new computer.
Or, is this you? I am going to get a new computer and I want to know in advance what I need to do to get my data files
off of the old computer?
Or, is this you? Your hard disk crashed; or you had to re-format your hard drive due to a physical problem or a virus;
or you had a new version of Windows installed on your computer. Now, you need to get CompuDance and all of your
data files back on the computer.
Or, is this you? You want to install CompuDance on a second computer, then copy your data files to that computer so that
both computers have the same files.
Here are specific instructions on how to get CompuDance from your old computer (or hard drive) to a new computer.
You should Print this page and follow the instructions for the scenario which corresponds to your situation.
(This assumes, of course, that after the "hard drive crash", or the virus, or installing a new version of Windows,
you are able to retrieve your data, or that you backed up prior to the disaster.)
Scenario 1 - You have been using Version 5
This assumes that you are using any Version 5 (5.20, 5.40, etc.).
1. Install the latest CompuDance Version 7 on your new computer. You can order and then download the current
Version 7 installation file by going to the Get A New Installation page. The fee is $11.25 if you also want us to mail you
a new Installable CD, otherwise this is a free service. (You will need to pay the update fee of $25.50.) See link above.
We can not guarantee that Version 5 data files will be compatible with Version 7.30.
2. Run CompuDance.
3. Create Your New Years. (Click File, then New Year Options, then Options, then Make the New Year).
You must create the same years on this computer as you had on the old computer.
For example, if you had a 2003-04 year on the old computer/hard drive, then create a 2003-04 year on the new
computer. (Of course, if you have some years on the old computer that you do not want or need on the new
computer, then you do not have to make those years.)
4. Add Your Studios. If you have more than one studio on the old computer, then add those studios to your new
computer. (Again, if you have some additional studios on the old computer that you do not wish or need,
then you do not have to add them to the new computer.)
5. Copy your data files from the appropriate Studio folders on the old computer to the same Studio folders on the
new computer. For example, copy the files in the 2003-04\STUDIO1 folder to a disk. You could use a CD, or a
Flash Drive (sometimes called a "jump drive." We recommend using a Flash Drive instead of a CD. Then, take
that disk to the new computer and paste all of those files into the 2003-04\STUDIO1 folder.
Be sure to copy the files in the Studio1 folder, not the folder itself!!!
Or, and this might be easier, you can simply copy each of the year folders to a disk. Then, take that disk to the new
computer. Delete the year folder on the new computer (for example, delete the folder 2003-04), then paste that year
folder from the disk to the CDW folder.
(To copy those files you can use Windows Explorer or My Computer. See "Copying From Computer A" in "Transfer Files"
below for details on how to highlight and copy files using Windows Explorer or My Computer.)
6. Copy additional CompuDance studio-wide files from the CDW folder on the old computer to a disk.
The best way to do this would be to copy all of the files that end in .dat and .txt. There are less than a dozen.
Take that disk to the new computer and paste those few files into the CDW folder.
The default path to that folder should be c:\Program Files\CDW
We suggest that you use Windows Explorer or My Computer to copy and paste those files.
Scenario 2 - You have been using Version 6 or Version 7
This assumes that you are using any Version 6 or 7 (6.20.04, 7.00.09, etc.), and that you have a backup which you created
with the CompuDance Backup operation.
1. Install the latest CompuDance Version 7 on your new computer. You can order and then download the current
Version 7 installation file by going to the Get A New Installation page. The fee is $11.25 if you also want us to mail you
a new Installable CD, otherwise this is a free service. (You will need to pay the update fee of $10.50.) See the link above.
We can not guarantee that Version 6.0 or 6.1 data files will be compatible with Version 7.3.
2. Run CompuDance.
3. Create Your New Years. (Click File, then New Year Options, then Options, then Make the New Year).
You must create the same years on this computer as you had on the old computer.
For example, if you had a 2001-02 year on the old computer/hard drive, then create a 2001-02 year on the new
computer. (Of course, if you have some years on the old computer that you do not want or need on the new
computer, then you do not have to make those years.)
4. Add Your Studios. If you have more than one studio on the old computer, then add those studios to your new
computer. (Again, if you do have some additional studios on the old computer that you do not wish or need,
then you do not have to add them to the new computer.)
5. Restore your data files by using the CompuDance Restore operation. Go into the year/studio which you wish
to restore. Click File, then BackUp & Restore. Remember, you must be in the appropriate year/studio
when restoring! Now, just simply Restore all of the folders with the appropriate date (your last backup).
Or, if you do did not use the CompuDance Backup Operation, then simply use Step #5 in Scenario 1 above.
Scenario 3 - You copied the CDW folder to a Flash Drive
You have done what we recommend in advance and so you have the CDW folder on a Flash Disk.1. Install the latest CompuDance Version 7 on your new computer as described on the Get A New Installation page.
2. Run CompuDance.
3. Create Your New Years. (Click File, then New
Year Options, then Options, then Make the New Year).
You must create the same years on
this computer as you had on the old computer.
For example, if you had a 2003-04
year on the old computer/hard drive, then create a 2003-04 year on the new
computer. (Of course, if you
have some years on the old computer that you do not want or need on the new
computer, then you do not have to
make those years.)
4. Add Your Studios. If you have more than one studio on the old
computer, then add those studios to your new
computer. (Again, if you have
some additional studios on the old computer that you do not wish or need,
then you do not have to add them to
the new computer.)
5. After adding years and studios take the Flash Drive to the new
computer and call us.
We will walk you through the process
of copying and pasting the appropriate data to your new computer.
Or, if you don't want to call . . .
you'd rather do it yourself . . . here's how:
1) Double-click the CDW folder on the Flash Drive. Double-click the year (ie. 2007-08).
Double-click the Studio (i.e. Studio1). Highlight all the folders and files by pressing Ctrl+A
Copy all the highlighted files and folders by pressing Ctrl+C. (You won't see anything happen.) 2) Go to the same year and folder on your hard drive. When the same folder is open,
paste all the files and folders in there by pressing Ctrl+V.
3) Now do the exact same thing for your other years.
4) Finally, copy the following specific files from the CDW folder on the flash drive
to the CDW folder on your hard drive (c:\Program Files\CDW):
Address7, ClassComments, Converted Years, DelYears, EFTNames, EFTRec,
fMemo, FmRD, FmRD2, LastFont, sMemo, LastNums, Reminder, sMemo, StRD,
STRD2, StatementMessage
Don't worry of some of these are not present on your system.NOTE: In ALL above scenarios when you run CompuDance after re-installing it, your passwords revert back to
the default passwords which you were sent when you originally purchased the program.
If you follow the above instructions in the sequence presented, you now have CDW on your new computer.
You must do it this way! Simply copying and pasting all of the files and directories from the old computer
to the new one is not the way to do it!
If you have problems, give us a call.
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If you call TAC to request password information, we may be able to give you technical assistance in changing a password only if you have trouble interpreting the instructions in your copy of APPENDIX Z from your User Manual. We can not tell you what your default password is, nor can we tell you how to change a password if you do not have APPENDIX Z.
The best we can do is to mail a copy of APPENDIX Z to the original purchase name and address as contained in our records. We can not mail a copy of APPENDIX Z to any other name or address! This is for your protection.
Under some rare circumstances, we may be able
to E-Mail a copy of APPENDIX Z to the E-Mail address we have in our files for
your studio. We may do this should we receive an E-Mail from that E-Mail
Address and from the user of record stating that the original APPENDIX Z or
the User Manual has been lost or destroyed.
Revised January 1 2006
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"I do not
have CompuDance Version 6 or Version 7. How do I transfer files when using two computers
not networked?"
These instructions assume that you are using Version 5 of CDW
on two computers -- you probably have
a computer
at the
studio (Computer A)
and another one at home (Computer B). Here is one way
to
transfer files
from
one computer
to the other
computer. It's done by
using Windows Explorer. These
instructions assume
that
CDW is installed
where it should be
on your computer;
that the year is 2003-04;
that the studio is Studio1.
If you are using Version 6 or Version 7, simply use the CompuDance Backup and Restore
operations.
We recommend backing up to a Flash Drive. Then
take the Flash Drive to your second computer and perform a Restore from the CompuDance
Backup and Restore operation.
Pasting To Computer B
1. Insert the "2003-04-Studio1 CDW" disk in Drive
A, and go to Windows Explorer (Step 2 above).
2. On the left side scroll up until you find 3½ Floppy. Click
it one time to open it up.
You should see the files. Highlight them
with <Ctrl/A>, and then use <Ctrl/C> to copy them.
3. Scroll down until you find Program Files. Click the plus sign to
the left of it.
Now, open the CDW folder. (Click it one time.)
Use <Ctrl/V> to paste the files.
4. Insert the "2003-04-Studio1 Data" disk in Drive A. On
the left side scroll up until you find 3½ Floppy.
Click it one time to open it up. You should see all
your data files on your right. (See Note 2
below.)
Highlight all of the files, then use <Ctrl/C> to copy
them.
5. On the left side, scroll down until you find Program Files.
Click the plus (+) sign to the left.
6. CDW is now under Program Files. Click the plus sign to the
left of CDW.
7. 2003-04 is now under CDW. Click the plus sign to the left
of 2003-04.
8. The five studio folders now appear below the year. Click
the little yellow folder of Studio1.
Use <Ctrl/V> to paste all of the data files.
9. Run CDW. You will find all of the data is now exactly the same on this
computer as it is on
Computer A. Try to register a new student. CDW should assign the
correct Student Number.
This is IMPORTANT to check!!
Note 1: This will work as long as you do not have more that 219 files to
copy and paste. You can not place more than 220 files in the root
directory of a floppy disk. However, there is no limit to the number of
files that you can place in a folder on a floppy disk. So, if you have
more that 220 files to copy, you will have to make a folder on the floppy disk,
then copy the files into that folder. If this is the case for you, here is
how to make a folder on the disk in Drive A before you
do the pasting in Step 10:
9A. Click File, then click New, then click Folder.
Type in some name - Transfer, for example.
9B. Double-click the Transfer folder icon. You are now in the folder
Transfer. When you do Step 10,
the files will be put in the Transfer folder on
the floppy disk.
Note 2: If you had to make a Transfer folder on the disk and put all of
your files in there, then you will see the Transfer folder on the right
side. Double click it to reveal all of the files.
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1. When you right click, then left click
the Tuition Text Box in a SRD or FRD you get a Tuition Help
Window.
2. When you right click any text box in a SRD or FRD, you get a Text Box Edit
Sub Menu.
3. When you right click any blank place on a SRD you can display that student's
picture.
4. There are three passwords. See Appendix Z, and Page 5-23.
The Credit Card Access Password
and the EFT Password are the same.
5. Have any students in no classes? You can find out what students are not currently registered
in any classes by
clicking Query,
then Students in ? Number of Classes. Now, enter zero (0).
6. You can change the way CompuDance sorts
various grid lists (Master Income Ledger,
Student Account Ledger, Master List of Students, Master List
of Classes, Master List of Songs, etc.).
Click the
Column Header and the list will now be sorted by the items in that column.
Examples: In the Master Song List, click the Artist Header
and now all of the songs are sorted by
Artist. Now, click the Title Header and the list is sorted by Artist
within Song Title. Or, in the
Master Student List, click the Name Header and the list will be sorted by
Name. Click the
No. Header, to sort the list by Student
Number.
7. You can scroll fast forward through your SRD or FRD by using <Ctrl/X>.
Or, you can scroll
backward just as fast by using <Ctrl/Z>.
Try that technique in other Windows (Apportionment,
Recital, Attendance, etc.)
8. You can browse through all of the CompuDance
files on your computer in the current year and studio
by going to Lists,
then Other Lists,
then Browse.
And, you can even look in some of those files.
And, you can even copy some of the data in those files by
highlighting the data then using <Ctrl/C>
to
Copy.
9. When making an entry in
the City Text Box in the SRD or FRD, you
can click the text box,
then click the down arrow, then enter the city by simply
clicking one from the list instead of
typing it in.
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"I do
not want four CompuDance Icons on my desktop. I only want one folder
containing the four icons."
Here is how you can create one CompuDance folder
on your desktop. That folder will contain all
of the CompuDance
Shortcut icons. It will be called CompuDance
1. Click
Start.
2. Click
Programs.
3. Place the mouse pointer on CompuDance 700.
Right click it and drag (Hold the right mouse button
down and move the mouse.) to a blank part of the
desktop. Now, release the right mouse
button.
4. A popup appears. Click on the Copy
Here.
(If you still have Version 6, then change 700 above to 600.)
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"I have a
computer at the front desk and a computer in the back office. Can I
have CompuDance on both computers, and connect them so that they both have access to
the same files?"
Yes, you can have CompuDance
on a computer at the front desk (Computer A) and a computer in the back office
(Computer B). Both computers can have access to a common set of data files
for your studio. The data files can be mapped to Computer A, or to
Computer B, or to another location somewhere.
In the CompuDance configuration file in the \Windows folder (cdwstud.ini)
there is an item called
ProgPath. That is short for Program Path. It tells CompuDance
where to look for your data files. The default is c:\Progra~1\CDW.
That means that the CompuDance Files are located in a folder called CDW which is
contained in a folder called Program Files on your hard drive. This is
where you map the path to a common set of data files. You may need to ask
a computer consultant or a network consultant to help you set this up at your
studio. With the information in this FAQ article and in Appendix D of the
User Manual, your consultant can set
up a way to connect your two computers to a common set of data files.
You need to be aware that you must be running the network version of
CompuDance (currently 7.30.00). For more information on networking CompuDance, read and print Appendix D
in the Version 7 User Manual. If you do not have an Appendix D in
your User Manual, you can download and print one here.
Back to the Top
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"Will I have to re-enter any data when I upgrade from one CompuDance
version to another? Am I going to be confused? Will I have to
learn the program again like I do with other programs?"
We update CompuDance
once a year - the first week in June. These new versions contain new
features suggested by users. When we receive a suggestion for an added
feature, or for an easier way to accomplish a current operation, we survey a
number of studio owners who have used CompuDance
for many years. We ask these users what they think of the
suggestion. If their feedback is in any way positive, we then decide to
add it to the next version. Suggestions which would radically change the
way CompuDance operates, or which would
necessitate changing the data structure, or which would, in our opinion,
frustrate users who are comfortable with the program, would not be added.
When you update from one version to a later version, therefore, you do NOT have
to re-enter any data. All of the data files in the pervious version are
still there and are accessed by CompuDance
and by you in the same manner. You will very rarely be confused
by new
menus, new windows, new buttons, etc. We try very hard to preserve the
look and feel of CompuDance
in order to maintain your comfort-level when using the program. We know
the frustration of updating to a new version of a favorite program only to find
that many of the easy-to-use old features are gone or moved; keys that used to
get somewhere now go nowhere; favorite command buttons have disappeared; and it
now takes 15 seconds to do something that in the earlier version took 3
seconds! We don't want
our users to have these experiences.
So, the update installation simply places a new .exe file in your \CDW program
directory. When you run the new version, things should look about the
same; your favorite operations are where they were; new operations and features
as described in the ReadMe
file are conveniently located; and your data files
are as they were. Data files are always upward compatible. ( Only once in the
17 year history of CompuDance
have we ever changed the data structure of files from one version to another
making it necessary to convert files. That was in May 1989 when we went
from the DOS Version 3 to the DOS Version 4. And of course the data file
structure of the Windows version was totally different from the DOS version.)
So . . . there's no reason for users not to have the most current version of CompuDance.
It doesn't cost you a fortune; it won't
take a month to learn; it takes less than 10 seconds to install an update.
It is a seamless change. You can update at any time. You do NOT have to wait until you are ready to create a New Year. If at
any time you
see that the current version is later than
the one you are using . . . update
NOW.
Back to the Top
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"Why do I have trouble using
CompuDance Backup when using a CD?"
Note: We do not recommend backing up to CDs. We strongly recommend
using a Flash Drive. Please see
3 in FAQ #12.)
The usual cause for this problem is that the disc in your CD-R or CD-RW drive
does not appear as a logical drive like any other local drive volume on your
computer. When you ask Windows Explorer, or your word processing program,
or your database program, or CompuDance to
save your data to the CD in your CD-R/CD-RW drive, that drive must appear just
like your hard disk or the floppy disk in your floppy disk drive. If
it doesn't, then programs can't write to it, nor read from it. You can't
use it either. You can't drag and drop files to it. The usual error
message that you get will be a path/file
access error.
On most computers you can't just get a CD-R disc out of the box and use it like
you would a floppy disk. You need some device software to
"format" the CD and your drive so that it can handle saving and
copying files just like your hard disk and your floppy disk can. If your
computer comes with a CD-R or CD-RW drive, then it also comes with the software
to manage that drive. The one on many computers is Adaptec. This seems to be the most-used program. It allows you
to record data and music on a CD-R (CD-Recordable) or a CD-RW (CD-ReWritable)
disc. If you do not have an icon for that in your Task
Bar, then click Start,
then Programs.
You might see Adaptec DirectCD or Easy CD Creator there. If
so, run DirectCD and follow the instructions for formatting a CD for
incrementally adding data just like you would to a floppy disk. It only
takes about 1 minute.
Once you do this, then CompuDance can write
the backup data to that CD.
You can find more information about DirectCD
from the publisher's web site www.roxio.com.
If you do not have the Adaptec or Roxio, then you will need to use whatever
program came with your computer. Consult your computer's Help or your
Window's Help for that information.
If you have Windows XP or Vista, and cannot get CompuDance to recognize a CD in
your CD writer, then you should use a Flash Drive. See
3 in FAQ #12.
If you do not have the latest Appendix K, you should download and print
it. You will find more details there about this situation. To
download it, click here.
Again: We do not recommend backing up to CDs. We strongly recommend
using a Flash Drive.
Back to the Top
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"When backing up, should I use CD-R or CD-RW Discs?"
We do not recommend that you backup to CD's. You should use a Flash Drive.
Here is some information if you must use a CD.
CompuDance
backs up all of your data files for the year/studio which you are in when
invoking CompuDance Backup. It does not just backup files that have
changed since the last backup. That means that you have a
"snapshot" of your studio at that date and time. If you do not
erase the backup data on your CD each time you backup, the result will be that
you will have a
daily history of your studio (assuming that you backup every day). This is
very advantageous.
Let's assume that on June 12, you would like to "go back in time" to
see what your studio's student and financial status was on April 30. Or,
assume that on December 31 you failed to print out a year-end financial
statement and reports, and so in March when you are doing your taxes, you would
like to "go back in time" to December 31. Keeping this permanent
record on your CD backup discs will allow you to do that.
If you backup to a CD at the studio and take that CD to your home computer and
restore the data there, you need to be certain that your home computer can read
the data on the CD.
Therefore, we recommend that you use CD-R discs. They are best for
permanent storage of data; they can be read on other CD-ROM drives when closed
in an ISO 9660 format; they are best when you do not need to erase data; and
finally they are much, much less expensive than CD-RW discs.
CONCLUSION: We strongly recommend that you backup to CD-R discs every day, and
that you keep those discs! If you watch for rebate sales at OfficeMax, or
Best Buy, or Office Depot, etc., you can get 100 CD-Rs for less than 5 cents each!
Depending upon the size of your studio, you can get dozens of backups on one
700MB CD-R. And it take less than 60 seconds to backup!
Remember, we do NOT recommend backing up to CDs. You should use a Flash Drive instead of a CD. See
3 in FAQ #12.
Back to the Top
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("I have a new computer & monitor with Windows
XP. How can I get CompuDance to run in a larger window on Windows XP like it did
on my previous version of Windows?")
Most programs do not look
the same on Windows XP as they did on Windows 95, or 98, or ME, etc. There are
three possible solutions to this problem. One is to change the CompuDance Windows properties;
a second is to change your screen resolution; a third is to change your font (DPI)
size. Start with the first one. If it works, fine. If it
doesn't work, then undo it, and try the second one. If it doesn't work,
undo it, and try the third. One of these will work best for you.
Before doing anything, we recommend the following Windows Settings for best viewing of CompuDance. Setting these will also correct some other viewing problems mentioned in FAQ #21. To check those settings:
Click
Start, then Settings, then Control Panel.In the Settings tab select 800 x 600 pixels for the Screen Resolution.
Click
Apply
and then Ok.
Setting the Properties
1. Right-click the CompuDance Students icon on your desktop.
2. Click Properties.
3. Click the Compatibility tab.
4. Place a check in the "Run in 640 x 480 screen resolution" check box.
5. Place a check in the "Disable visual themes" check box.
6. Click Apply, then click OK.
The above six steps need to be done only once. The properties you set will take effect every time you run
CompuDance.
Running CompuDance
1. When you are ready to run CompuDance, double-click the icon on your desktop and enter your
password as usual.
2. When CompuDance is running, right-click on any empty space on your Taskbar located on the bottom
of the screen. Remove the check mark from Lock the Taskbar.
3. Place your Mousepointer on the top of the Taskbar until it changes from the usual arrow to a
double-arrow. While pressing down on the left mouse button, move the mouse
(double arrows) down
until the Taskbar is no longer visible. Release the mouse button.
4. Click File in the CompuDance Menu Bar. Click Refresh.
CompuDance should now be running full screen with
very large fonts and controls.
When you are finished running CompuDance, close the program as usual. Place your Mousepointer on the little top of the Taskbar on the bottom of your screen. A double-arrow will appear. While pressing down on the left mouse button, move the mouse up until the Taskbar is now
visible again. Release the mouse button. Right-click on any empty space on the Taskbar and add the check mark to Lock the Taskbar.
Note: If this does not work satisfactorily, you may also need to place a check in the "Run this program in compatibility mode for:" check box, then select the version of Windows you previously used. Usually, this is not necessary.
Changing Screen Resolution
1. Click Start.
2. Click Control Panel. In the Control Panel, double-click the Display icon.
3. Click the Settings tab.
4. Move the Screen resolution slider to the left so that it reads 640 by 480. (If it will not go that low,
then you will have to be satisfied with 800 by 600. If that is what it was set at when you entered this
window, then changing the screen resolution will not be possible.)
5. Click Apply, then click OK.
This will change the screen resolution for all programs. For CompuDance, and possibly other programs,
you may need to lower the Taskbar so that it is out of the way. See Steps 2 and 3 above in the "Running
CompuDance" section.
Change Your Screen Resolution DPI Setting
1. Click Start.
2. Click Control Panel. In the Control Panel, double-click the Display icon.
3. Click the Settings tab. In the Settings tab, click Advanced.
4. The DPI setting is probably normal size (96 DPI). Change it to Large size (120 DPI). (Or, you can
experiment by customizing the setting to 100, or 105, or 110, etc.)
5. Click Apply. When asked, click Yes to skip file copying.
6. Click Close. Your computer will restart. All your programs will be larger.
CompuDance should run
full-screen.
For CompuDance, and possibly other programs, you may need to lower the Taskbar so that it is out of
the way. See Steps 2 and 3 above in the "Running CompuDance" section.
If you set the DPI at 120, and you think that's too large, then go back and
change it to some other number. You can use any number between the 96
which was the default, and 120. Experiment.
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Yes, there are four other
ways to backup and restore. We strongly recommend #3 and #4!
1 You can use your CD Burning Software that comes with your
computer. From the various options
that your software has, select the one that will allow you
to Create a Data CD, or it might be called
Create a Data Project.
You will then be asked to select the folder(s) or file(s)
that you want to place on the blank CD.
You should find and select your Local Disk (C:).
Then, find and select the Program Files folder.
You will see a CDW folder. Now, simply copy
and paste that folder to your CD Data Disk.
Or, if your software has an Add
button, click it to add that folder and all the associated files to the
CD Data Project. You now
have an exact copy of all of your CompuDance files on that CD
as of the date on which you did this
backup. You have all of your years and all of your studios.
If
you are going to restore that data to a second computer, first you must
be certain that you have
created all of the New Years on the second computer that
exist on the first computer.
This is very important!
Now, you simply reverse the process. You would copy
the CDW folder from the CD and paste it
into the Program Files folder on the second computer. You will probably be asked
if you want to
replace some files that already exist on
that computer. Say Yes to All.
2 If one of your
computers is a laptop (notebook), you could use a cable to link the two
computers.
For around $15.00 to $20.00 you can buy a data transfer
cable that will allow you to very quickly
copy data files from one computer to another. These
cables include software, and they are very
easy to use. If you can do simple drag and drop or copy and
paste, then you can use this
method.
If both computers have a free USB port, then buy a USB
Cable. Connect the cable, and then install
the software on both computers.
You would simply copy and paste the CDW
folder from one computer to the other.
The Main Window on both computers shows two windows or
panels - one containing the data files on
Computer A, the other showing files on Computer B.
Copy the CDW folder from one to the other.
3 If you have a USB Port (all newer computers do), you can
buy a Flash Drive (sometimes called
a "Jump Drive").
What is a Flash Drive? It is a small removable
drive, (about
as big as a package of 5 sticks of gum,
but lighter) that plugs into your USB port. They
are small, light-weight, easy to use (and loose).
They come in various capacities (from 128MB to 8GB) and prices
($9.00 to $300.00.) You can
buy
one at Office Max, Office Depot, Best Buy, etc. A 512MB would be sufficient
for you.
(We use a SanDisk, Cruzer mini 256MB in our office
to copy files from computer to computer and to
test the CompuDance Backup and Restore
operations. We paid $29.95 for it at Office Depot in 2004.
You can now get a 1GB for for about $10.00!)
Insert the Flash Drive in your USB port, and
just use that drive letter (usually E: or F:) when running
the CompuDance Backup Operation.
Then to restore to another computer, take the Flash Drive to the second computer, insert it in the
USB port, and use the CompuDance Restore Operation.
This option #3 is the easiest and fastest. We
strongly recommend this method!!
4 You can use your
Flash Drive to backup the entire CDW folder - all of your years. The
CompuDance Backup/Restore operation backs up only the data
in the current (active) year/studio.
To backup your entire CDW files, follow these simple
instructions.
Double-click My Computer. Double-click Local Disk (C:).
Double-click the Program Files folder.
You will see a CDW folder. Right-click it, then click
Copy.
Double-click My Computer again. This time click your Flash Drive
(Removable Disk) one time
with the right mouse button. Now click Paste.
Your computer will paste the CDW folder,
containing all of your studio's folders and data files, on the
Flash Drive.
If
you are going to restore that data to a second computer, first you must
be certain that you have
created all of the New Years on the second computer that
exist on the first computer.
This is very important!
Now, you simply reverse the process. You would copy
the CDW folder from the Flash Drive
and paste it into the Program Files folder on the second computer. You will probably be asked
if you want to replace some files that already exist on
that computer. Say Yes to All.
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If you use Netscape Mail, click Options, then click Mail and News Preferences. Click on the Servers tab. You should find your E-Mail settings there.
Write down all of the information that you find there and enter it in the CompuDance E-Mail Configuration tab. Most of the entries are very simple and logical. The usual Outgoing mail (SMTP) Port is 25. Most users will use that one. So make sure that it says [25] for the Port unless your ISP uses a different one. The default Incoming Port is 110; you can't change that. Don't forget to enter your Password.
NOTE CompuDance does not currently support SSL (Secure Sockets Layer). SSL encrypts all data passing between client and server to protect your passwords and your email text as well. To use SSL encryption it must be supported by both the E-Mail client and server. The CompuDance E-Mail objects do not currently support SSL.
GENERIC Example:
E-Mail Address: [YourName@someplace.net]
SMTP Server: [smtp.sbcglobal.yahoo.com]
or [smtp.msn.com] or [mail.bellsouth.net]
POP3 Server: [pop.sbcglobal.yahoo.com] or [pop.msn.com]
Account Name: [YourName]
or [YourName@someplace.net]
My Server Requires Authentication: checked
Port: [25]
Option Flags and APOP: checked
AOL Example:
E-Mail Address: [YourName@aol.com]
SMTP Server: [smtp.aol.com]
POP3 Server: [pop.aol.com]
Account Name: [YourName]
- not your complete AOL address.
My Server Requires Authentication: checked
Port: [587]
Option Flags and APOP: checked
COMCAST Example:
E-Mail Address: [YourName@comcast.net]
SMTP Server: [smtp.comcast.net]
POP3 Server: [mail.comcast.net]
Account Name: [YourName]
- not your complete comcast address.
My Server Requires Authentication: checked
Port: [587]
Option Flags and APOP: checked
Send Error Codes - Also See Appendix A-2
|
Value |
Meaning |
|
1 |
An exception has occurred. |
|
3 |
The process has run out of memory. |
|
4 |
An error has occurred due to a problem with the message body or attachments. |
|
7 |
The from address was not formatted correctly or was rejected by the SMTP mail server. Some SMTP mail servers will only accept mail from particular addresses or domains. SMTP mail servers may also reject a from address if the server can not successfully do a reverse lookup on the from address. |
|
8 |
An error was reported in response to a recipient address. The SMTP server may refuse to handle mail for unknown recipients. |
|
10 |
There was an error opening a file. If you have specified file attachments, ensure that they exist and that you have access to them. |
|
11 |
There was an error reading a file. If you have specified file attachments, ensure that they exist and the you have access to them. |
|
16 |
There was a problem with the connection and a socket error occurred. |
|
19 |
Could not create thread. |
|
20 |
Cancelled as a result of calling the Cancel() method |
|
27 |
Socket Timeout Error |
Connection Error Codes
|
Value |
Meaning |
|
1 |
An exception has occurred. |
|
3 |
The process has run out of memory. |
|
5 |
There was a problem initiating the conversation with the mail server. Ensure the setting of the Domain property is correct. |
|
9 |
There was an error connecting to the SMTP mail server. |
|
15 |
No mail server specified. |
|
16 |
There was a problem with the connection and a socket error occurred. |
|
17 |
Could not resolve host. |
|
18 |
Connected but server sent back bad response. |
|
20 |
Cancelled as a result of calling the Cancel(). |
|
21 |
The operation timed-out while the host was being resolved. |
|
22 |
The operation timed-out while connecting. |
|
24 |
ESMTP Authentication failed. |
|
25 |
The selected ESMTP Authentication mode is not supported by the server. |
|
26 |
ESMTP Authentication protocol error. |
|
27 |
Socket Timeout Error |
E-Mail Addresses:
Make certain that the E-Mail addresses that you enter for your
students and families are in the correct form: [SomeName@someplace.net.ca].
Upper/lower case does not matter in E-Mail addresses. [YourName] is
the same as [yourname] or [YOURname]. You cannot use blank spaces; you
cannot enclose information in < > characters; and you cannot use
commas. [Sally Jones@aol.com] is not
correct. Jones,Sally@msn.com
is not correct.
Make certain that you nave no double quote marks ("" "")
in an E-Mail Address or in a Student or Family Name.
Testing:
After you have configured CompuDance
for E-Mail, you should test the operation. You can test your E-Mail capabilities by creating an SRD for a
fake student. Feel free to give that student the following E-Mail
address at our web site: Testing@CompuDance.com.
Send an E-Mail from the SRD. (Click the yellow envelope in the Status
Bar, then click Send an E-Mail.) Type a subject such as [Testing
E-Mail]. Type a message, then click Send. If you are successful, the CompuDance Web
Site will immediately send an Auto-Reply.
Connection Test:
If you receive a connection error message, here is a way to connect to
the mail server to determine if the problem is with your Internet connection
or with CompuDance and its E-Mail objects.
You can use Telnet, Terminal Emulation Program that directly connects your computer to a server on the Internet. It has nothing to do with CompuDance or any other program on your computer. Entering commands through Telnet is just as if you were entering them directly on the server console.
Step 1 - Click Start, then select Run.
Step 2 - Type [telnet mail.domain.com port#]
Press <Enter>
For
"mail.domain.com" use your mail server. For
"port#" use your mail server's port number.
Examples: [telnet smtp.prodigy.yahoo.com 25], [telnet smtp.aol.com
587]
If the connection is
successful, you should receive a response from the server. The
problem, then,
is with CompuDance.
If the connection is unsuccessful, the problem is with your ability to
connect to the server.
Also see the Note in FAQ #18.
Back to the Top
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It's always good to
prepare in advance before getting a new computer, or before you take your old
computer to the shop to get a new hard drive or a new operating system. There are two simple,
basic steps
you need to perform.
1. Copy the CDW folder on your present computer to a Flash
Drive. Here's how to do that.
1) Double-click My Computer. Then, Double-click the
local C:\
drive.
2) Double-click the Program Files folder.
3) You will see a CDW folder. Click it with the right
mouse button. If you have the option to
Send
To
3. After
installing CompuDance on your new
computer, create your New Years - same years as you had
on the old computer. Take the Flash Drive to the new
computer and call us. We will walk you through
the process of copying and pasting the appropriate data to
your new computer. Or, you can follow the
instructions in Scenario 3 in FAQ #1.
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Yes, you can install CompuDance on as many computers as you want. There is no additional charge.
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We realize that some dance management software companies offer free support for a limited period of time. We do NOT. TAC offers users free telephone and Internet support for a lifetime (yours and/or ours). Visit our Support Page for specific details.
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Depending upon when your User Manual was printed,
Appendix N may have an incorrect procedure for
enrolling for EFT and Credit Card Services through Smart Payment Solutions.
Here is the correct (and most expedient) way to begin that enrollment process:
Just
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The following two sets of instructions show you
how to: 1) initially install CompuDance
on a Flash Drive, or 2) move CompuDance
from your computers' hard drives to a Flash Drive if you have already
installed CompuDance
on your computers.
How to Install CompuDance on a Flash Drive
Follow these instructions to install CompuDance on a Flash Drive if this is the initial installation.
Step 1 Insert your Flash Drive
(removable drive) in the USB Port of the Studio Computer.
Step 2 Run the CompuDance Installation
Setup from your CD.
Step 3 When asked where to install CompuDance,
do NOT accept the default. Use the Browse
button and find your removable drive. It is usually
Follow these instructions to get CompuDance on a Flash Drive if you have already installed it on one or more of your computers. After following the Steps, CompuDance will on the Program Flash Drive, not your computer's hard drive.
Step 1 Insert your Flash Drive
(removable disk) in the USB Port of the Studio Computer.
Step 2 Double-click My Computer.
Double-click your Local Disk (C:). Double-click the
Program Files folder. You will see a folder named CDW.
Step 3 Click the CDW folder once with the right mouse button. Click Copy.
Step
4 Double-click My Computer again. This time click
your Flash Drive (Removable Disk)
one time with the right mouse button. Now click Paste.
Your computer will paste the
CDW folder, containing all of your studio's data files, on the Flash
Drive.
Step
5 Find the CompuDance Students shortcut on your
Desktop. Click it one time with the
right mouse button. Click Properties. You need to change the
Target by typing the
following in the text box (assuming that f: is your Flash Drive):
"F:\CDW\CD71-S.exe" Click Apply, then click OK.
Now, do the same for the other CompuDance shortcuts on your desktop as
follows:
CompuDance Expenses: "F:\CDW\CD71-E.exe"
CompuDance Music Locator: "F:\CDW\CD71-M.exe"
A File of Some Friends: "F:\CDW\CD71-N.exe"
Step
6 Take a look at the shortcuts on your desktop. You may
have to change the icons back
to the original ones. If so here is how you do that.
Right-click the CompuDance Students shortcut. Click Properties.
Click Change Icon.
If the correct icon is displayed, click it. If it is not displayed,
you will have to click
I'm worried that something might
happen to that little Flash Drive.
You now have no backup - all of your data files are on your Program Flash Drive. So, if you should loose your Flash Drive, or drop it and step on it, there goes all of your data. You should buy a second Flash Drive, backup your CDW folder on it, and keep it safe
in your desk drawer. Here's how to quickly back up all of your files.![]()
When you send E-Mails to
students with a specific code, CompuDance
keeps a file of those E-Mails. The filename contains the code so that
when you use the CompuDance Browse Operation, you can easily find the
file. For example, EMailAddressCodeM-04-16-05.txt is the name of
the file that CompuDance would create when
sending E-Mails to all students with Code M on April 16 2005. The
following are the only characters that can be used in filenames:
A-Z a-z
0-9 $ & # @ ! % ( )
- { } _
Any other characters are
invalid. Therefore, you can use only those characters as codes when
sending
E-Mails to students with a specified code
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First, you create the document you wish to attach by using whatever word processing program you have. The attachment can be any type of document with any type of extension (.htm, .html, .doc, .pdf, .txt, .rtf, etc., etc.). There is no practical limit as to the size of the document.
Second, you must save the document in the current Year/Studio folder. For example, if you are in 2006-07, Studio 1, then use your word processing program's Save As operation to save it in: c:\ > Program Files > CDW > 2006-07 > Studio1. The document must be in the correct folder so that you and CompuDance can find it in Step 6 below.
Finally, you send the E-Mail with the attachment. In the sample below we assume that you are sending an E-Mail to all of your students.
Step 1 From the CompuDance Main Window, click E-Mail Operations > All Students.
Step 2 Enter the subject of the E-mail.
Step 3
You want to send a regular text message, so click No when asked if you want
the message
to be HTML.
Step 4
Type your message in the text box. For example, "Attached
is the schedule for
rehearsals for next week's
performance." Or, you can paste
in a message if
you have one copied in Windows' Clipboard. Click Save
the Message.
Step 5 When asked if you want to include an attachment, click Yes.
Step 6
In the Browse Window, click the folder in which you saved the
attachment. When you find
the document, double-click it.
Step 7
CompuDance will then tell you how many E-Mails are ready to be sent,
and will give you
some information about sending bulk E-Mail. If you have no specific
reason to do otherwise,
then click the No
button. Now click Ok
to send the E-Mails.
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If you have some student data in another program, you may be able
to import some of that data into CompuDance. For example, assume that you used a database or spreadsheet program to keep track of
students before you purchased CompuDance, and now you would like to bring some of that data into
CompuDance so that you do not have to re-enter hundreds of student
names. This FAQ explains how to do that.
Note: The Import Data process must be done BEFORE entering any data
into your CompuDance year. Once you manually enter any student data, you
cannot use this operation.
1 CREATE A FILE TO IMPORT
From your other program you will create a comma delimited file (.CSV) of the
student data to import.
The file will contain the following eight fields:
1. Last Name
2. First Name
3. Address
4. City
5. State
6. Zip (Postal) Code
7. Guardian Name
8. Phone Number
You do not have to use
all eight fields; you cannot use more than these eight fields.
Here is an example of what one line in the file will look like with data in
all of the fields:
"Doe","Mary
Ann","13 William Street","Dallas","TX","78101","Mary
and Ed Doe","345-5769"
Here is an example of what three lines in the file will look like with data
in only some of the fields:
"Doe","","13 William
Street","Dallas","TX","78101","Mary
and Ed Doe",""
"Jones","Sally","","Hartford","CT","","Mrs. Sam Jones","123-456-7890"
"Washington","Martha","128 Jefferson
Street","Dallas","TX","78101","",""
Note that unused fields
contain double quotes ("")
2 SAVE THE FILE
The Filename can be any name as long as the extension is .CSV. For example, "New Students.CSV" or "Students to Export.CSV" or
"Students.CSV". So, use the Save
As function from your database or spreadsheet program, and select the type
called Text & Commas (.csv).
CompuDance has a folder in which you must place your file. It is named Import Data, and can be found in
the \CDW folder. The path is: C:\Program Files\CDW\Import Data. Put your file
there using Save As.
3 IMPORT THE FILE
1. Create a New Year into which you want to import the data. For
example, "2006-07".
2. From the Menu Bar in the CompuDance Main Window, in the Practice
Year (0000-00), click GoTo,
then Import Data.
3. The CompuDance Explorer will open. Select your .CSV file in the Import Data folder.
4. You will be asked to enter the Year and then the Studio into which you want to import the data.
5. CompuDance will do the rest. It will import the data,
create an SRD for each student, and number the
students sequentially beginning with Student
Number 1.
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If you already have CompuDance; have data in your year(s); but have some additional student data in anot